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Step into IT as a Service Desk Analyst
Embarking on a career in IT can be daunting but the Service Delivery Pathway is a great place to start.
Perfect for anyone new to tech, the pathway introduces the fundamentals of IT and networking before homing in on specific knowledge around service desk analysis.
Duration: 8-12 hrs
This course provides an overview of the introductory topics for basic networking and is designed to teach you how computer networks operate, from a small local area network through to the wider internet.
Delve into the purpose of networks and how we benefit from these technologies, understand network address structures of IPv4 and IPv6 and common hardware like switches, routers and cabling. Plus, learn other essential parts that make networks work including the OSI model, common network services, wireless networks and more.
Duration: 10 hrs
The updated Service Desk Analyst course is the perfect entry point for those new to IT and interested in pursuing a career in IT service delivery. This course will teach you what you can expect as a Service Desk Analyst, common troubleshooting practices and methodologies, plus the tools you’ll be using on the job.
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