About us
Your privacy is important to us. We are committed to ensuring that your privacy is respected and maintained at all times. WithYouWithMe is committed to comply with Australian, United States and other privacy laws and obligations, including the European Union (EU) General Data Protection Regulation (GDPR), where applicable. This policy explains how we collect, hold, use, maintain and disclose information. It also outlines how you can access and seek to correct information.
In the course of carrying out our activities, MentorConnect Pty Ltd (ACN 606 794 674), WYWM Pty Ltd (ACN 615 621 577), WYWMCyber Pty Ltd (ACN 621 325 013), WithYouWithMe Inc (EIN 83-0780159) (henceforth WithYouWithMe (WYWM)) will collect, store, use and disclose personal information. We are committed to the protection of your personal information and to compliance with regional privacy law and other privacy obligations and commitments.
For the purposes of the GDPR we are a data processor and a data controller.
What types of personal information we collect and hold
The type of information that we typically collect and hold will vary depending on our relationship with you.
- Candidates - Include all individuals who approach us, or who are engaged by us in the process of seeking or performing work with us or our clients;
- Clients - Include all individuals/companies who we deal with for the purpose of providing recruitment solutions and/or services for their business;
- Referees - Include all individuals who we contact in evaluating our candidate’s capabilities and suitability for employment;
- Mentors - Include all individuals who we deal with for the purpose of providing mentorship for veterans; and
- Participants – Include all individuals who participate in events or to whom career transition services, career management services, change programs, coaching or other services are provided by our consulting companies.
We may also collect personal information from you if you contact us, for example by phone or email, and do not fall into one of the above categories.
The basis for our processing of your personal information under the GDPR is with your consent and/or to enable us to perform the contract with you related to the services you have asked us to provide. If you don’t provide us with personal information we are unlikely to be able to provide you with our services.
What information we collect and hold and why?
For Companies
We collect and hold personal information about individuals for the provision of our products and services and purposes connect to those products and services. Consistent with the provision of our products and services, the types of personal information we may collect and hold includes an individual’s name, address, telephone number, email address, contact preferences, financial information, hardware identifiers, statistical information regarding the use of the website, your computer Internet Protocol (IP) address, the date and time of the visit, previous sites visited and your browser type. We may collect user content that you submit, post or display on or via the services, such as data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other materials.
For Individuals
We collect and hold personal information about individuals for the provision of our products and services and purposes connect to those products and services. Consistent with the provision of our products and services, the types of personal information we may collect and hold includes an individual’s name, address, telephone number, email address, contact preferences, financial information, hardware identifiers, statistical information regarding the use of the website, your computer Internet Protocol (IP) address, the date and time of the visit, previous sites visited and your browser type. We may collect user content that you submit, post or display on or via the services, such as data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other materials.
How do we use your information?
We’re careful about how we use your information. We use it to deliver our products and services. We also use your information for other reasons in order to understand the individual and their needs, and to notify individuals about products and services they may be interested in.
We collect, use and exchange information so we can:
- Confirm your identity
- Assesses your application for a product or service
- Design, manage, price and provide our products and services
- Manage our relationship with you
- Contact you to tell you something important
- Improve our service to you and your experience with us
- Comply with laws, and assist government or law enforcement agencies
- Manage our businesses
We may also collect, use and exchange your information for other reasons where the law allows or requires us to do so.
Who do we disclose information to?
Your personal and sensitive information may be disclosed to:
- Potential and actual employers and clients of WithYouWithMe with your consent;
- Referees;
- Other members of WithYouWithMe, clients and third party service providers and suppliers located in WithYouWithMe’s worldwide locations;
- A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
- Our insurers;
- A Worker’s Compensation body;
- Any government department or body (or their agents) to verify your work rights status; and
- Any person with a lawful entitlement to obtain the information. We will advise you of our intentions and gain consent before we refer your personal information to our clients for possible work opportunities.
We will only ever disclose personal information to other individuals or organisations for the purpose for which it was collected, with consent or as permitted by law.
Keeping your information safe
Our staff are trained in how to keep your information safe and secure. We use secure systems to hold your information. We aim to only keep your information for as long as we need it. We store your hard copy and electronic records in secure building and systems, or using trusted third parties. Below are examples of measures we implement to ensure collected data remains secure.
Staff Training
We train our staff in how to keep information and data safe and secure.
Secure handling and storage
When we send information overseas or use third parties that handle or store data, we put arrangements in place to protect your information.
Systems Security
We use the best industry practices to protect our infrastructure from threats.
We use strong encryption to protect data both in transit (e.g. between your computer and our systems) and at rest (i.e. when it’s stored on our systems).
We tag all customer data by organisation through all layers of our services. Only authenticated users tagged under an organisation can access the organisation's data.
We employ a team of cyber security professionals to proactively monitor the security of our systems and stay current with the constantly evolving threatscape and security trends.
We regularly commission independent third-party security audits of our systems.
We use Amazon Web Services, a leading provider of on-demand cloud computing platforms, to support our operational needs, and Auth0, a leading provider of authentication and authorisation as a service, to handle user authentication.
Building Security
We use a mix of alarms, cameras, guards and other controls in our buildings to prevent unauthorised access.
Destroying or de-identifying data when no longer required
We aim to keep personal information only as long as we need it - For examples, for business or legal reasons. When we no longer need information, we take reasonable steps to destroy or de-identify it.
Minors and Children’s Privacy
We will seek parent or guardian consent to collect the details of children under 16.
Overseas disclosure
We may, in the course of providing products and services, disclose personal information to overseas entities including by utilising overseas data servers to process information. Those overseas entities are located in the following countries: Australia and the United States of America.
Changes to our privacy policy
We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.
Access and correction
We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. If you believe that personal information we hold about you is not up to date or accurate, you can access your personal account on WYWM Potential, WYWM Portal or WYWM Potential and update it as desired via your profile or settings tab. You may also ask us to manually update or correct your personal information.
You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.
If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
Some other rights in relation to your privacy:
- You may also have a right under various legislation to access the information we hold about you and you can do so by emailing us. We will aim to respond to requests within a reasonable timeframe.
- Some individuals also have the right, in certain circumstances, to have the information held about them erased. Please contact us if you wish to discuss this.
- You can also request that we restrict or suspend the processing of your personal information. If you do so, just note that we will then be most likely unable to provide the services to you.
- The GDPR also provides that in some circumstances individuals have a right to data portability, to withdraw their consent at any time, to object to data processing and to object to processing of data for marketing purposes
Please direct all request for access and correction to:
Email: privacy@withyouwithme.com Written correspondence:Legal & Compliance
“WithYouWithMe” Mentor Connect Pty Ltd
502/41 McLaren St, North Sydney, NSW 2060
Complaints
If you believe we have breached our privacy obligations to you, please contact us and we will attempt to resolve your complaint.
If you do not consider our response satisfactory, you can contact the Australian Privacy Commissioner at its website www.oaic.gov.au, by email at enquiries@oaic.gov.au or by telephone on 1300 363 992, or another appropriate supervisory authority. For EU individuals, you can contact the European Data Protection Supervisor.
Information Statement: Your rights as a candidate in New South Wales and Queensland, Australia
We will not charge you a fee for the purpose of finding employment including in contravention of section 408D of the Industrial Relations Act 1999 (QLD).
We will not engage in misleading or deceptive conduct (such as advertising a position as being available when we know no such position exists or knowingly giving misleading information to you about the nature of a position) and we will ensure that all placements are made in accordance with any legislative requirements.
We and our employees having a working knowledge of State and Commonwealth legislation affecting the placement and employment of persons seeking work.
If you believe that we have acted inappropriately, illegally, or in a false and misleading way you may contact the relevant department (e.g. Office of Fair Trading in New South Wales or the Department of Justice and Attorney-General in Queensland) for information on possible action that may be taken.
